Online Gift Card I SOPHIA MAE

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ONLINE GIFT CARD

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Frequently Asked Questions

Usage

Can I combine multiple Online Gift Cards in one order?

Yes, you can use multiple gift cards in a single order. The combined total will be applied to your purchase. If there’s any remaining amount, you can pay the rest using another payment method.

Can I use the gift card during special promotions or with discount codes?

Yes, the gift card can be used during special promotions.

Can I use the gift card for my purchase outside the Netherlands?

Yes, as long as the order is placed via the official SOPHIA MAE website.

Can I use the gift card to buy items that are temporarily out of stock?

The gift card can only be used for products that are currently available on the website.

Can I use the gift card to pay for shipping costs?

Yes, the gift card balance can be applied to shipping costs if sufficient.

Can I use the gift card without having an account?

Yes, you don’t need an account to use the gift card. Simply enter the code at checkout.

Can I use the Online Gift Card for all products on the website?

Yes, the Online Gift Card is valid on the full SOPHIA MAE range – including new launched products.

Can the gift card be used at your retail partners?

The Online Gift Card is only valid in the official SOPHIA MAE webshop.

How does the Online Gift Card work?

After purchase, you’ll receive the Online Gift Card directly by email. At checkout, simply enter the unique code in the ‘Privilege code or gift card’ field. The amount will be automatically deducted from your order total. The gift card can be used on all available products in the webshop.

Specific situations

Can I return the Online Gift Card or get a refund?

No, the gift card is non-refundable and cannot be exchanged for cash.

Can I use another type of gift card in your store?

Currently, we only accept the official SOPHIA MAE Online Gift Card.

What can I do if I lose my Online Gift Card?

Please contact our customer service. If you can provide the original order details, we may be able to reissue your Online Gift Card.

What should I do if I don’t receive my Online Gift Card?

First, check your spam folder. Still nothing? Please contact our customer service team. If you accidentally sent the gift card to the wrong email address, let us know and we’ll be happy to assist you.

Product features

How long is a gift card valid?

Every Online Gift Card is valid indefinitely. The value does not expire, so you can use it whenever it suits you.

How much is on my gift card?

The value is clearly shown in the email containing your digital gift card. You can also check the remaining balance at checkout.

Is there a physical gift card available?

No, we currently offer a digital gift card only – delivered instantly via email, perfect for last-minute gifting.

What happens if I don’t use the full amount of the gift card?

You can use the remaining balance anytime before the expiration date.

What happens if my purchase exceeds the value of the gift card?

You can simply pay the remaining balance using any other available payment meth

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