Regular order
Ordered from our regular collection? Register your return here and follow the instructions to return your items.
*Return shipping is at your own expense. Shipping options and costs are shown when registering your return.
Archive order
Placed an order during our Archive Sale? Please use our dedicated Archive return form and follow the instructions to return your items.
*For Archive returns, an additional fee of €1 per item applies from the third item you return onwards.
Good to know
Choose ‘Regular order’ for a purchase from our regular collection. If you ordered during the SOPHIA MAE Archive, choose ‘Archive order’. You can find your order details in your order confirmation.
Click the button that matches your order type. You will be taken to the return form, where you can register your return and find further instructions.
Yes, Archive purchases can be returned within the 14-day return period. Please return your items in their original packaging and register your return using the dedicated Archive return form.
No, regular and Archive items must be returned separately. Please register each return using the correct form and send the items in separate parcels.
You have 14 days from receiving your order to register your return. Once registered, please send your items back as soon as possible, within 14 days of notifying us.
Return shipping costs are at your own expense. The available shipping options and corresponding costs are shown when you register your return.
For Archive returns, an additional fee of €1 per item applies from the third item you return onwards.
Your refund will be processed within 14 days of receiving your returned items, using the same payment method you used for your purchase.
